- General
Gashtano connects You with Tour Guides and drivers who are seeking to provide tours and travel related services. We do this through our website, Gashtano.com (“Site”), which is a communications and payment processing system that enables the connection between You and the Tour Guides and drivers.
You understand that the Tour Guides and drivers presented on the Site are independent contractors and that the Tour Guides and drivers are not employees or agents of Gashtano. You hereby understand and expressly agree that Gashtano does not control the quality, timing, legality or any other aspect whatsoever of the services actually delivered by the Tour Guides and drivers, nor of the integrity, responsibility or any of the actions whatsoever of the Tour Guides and drivers.
Gashtano uses its best efforts to monitor Tour Guide profiles, service offerings, actions, and comments, and suspend privileges to any Tour Guide not adhering to policies of Gashtano. By using this Site, you agree to report any alleged improprieties of any Tour Guides and drivers to Gashtano immediately.
- Transactions
You may seek the services of a Tour Guide through the use of the Site. Once a Tour Guide has accepted your request for service and your payment has been processed, there is a binding contract between You and the Tour Guide. Once you have purchased a tour or travel service, if there are any issues relating to the service that cannot be resolved directly with the Tour Guide, You should contact Gashtano and we will attempt to resolve the issue.
- Refunds
Any cancellation by You must be made by telephone or email and acknowledged by Gashtano. The date on which the request to cancel is received by Gashtano will determine the refund due as follows:
Free Cancellation 1 days or more before departure.
In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept credit, the difference in the cost of the alternative tour will be refunded by Gashtano or paid by You, as applicable.
Gashtano is not responsible for any incidental expenses You may have incurred in reliance on the tour or travel services booked on the Site, including, without limitation, expenses arising from the purchase of visas, vaccinations, non-refundable flights, or of any loss of enjoyment.
- ‘No One Left Behind’ Shore Excursion Guarantee
Gashtano guarantees that in the unlikely event that you miss your ship, we will arrange overnight accommodation and transport to the next feasible port-of-call.
Here are some further details about our guarantee:
If any tour, not just shore excursions, is canceled because of a ‘force majeure’ event, you will receive a full refund. For shore excursions, this typically means such things weather conditions preventing your ship from docking, or if your ship arrives late or otherwise does not dock.
We won’t cover you if the reason for missing your ship is caused by your own actions or personal situation, for example, if you deviate from the agreed-upon itinerary, become ill, get arrested etc.
You must contact us first so that we can be part of the solution in arranging accommodation and transportation. You can’t make these arrangements on your own.
- ACCEPTANCE OF RISK AND WAIVER OF LIABILITY
You acknowledge that all travel involves an element of risk and that some tours offered on the Site may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release Gashtano and the Tour Guide from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary